{% extends 'agent/base_agent.html' %} {% block title %}Chat with {{ visitor_id }} | Agent Desk | ChatLab{% endblock %} {% block agent_dash_active %}active{% endblock %} {% block messages_display %}{% endblock %} {% block workspace %}

{% if visitor_profile_pic %} Profile {% endif %} {{ visitor_name|default:visitor_id }}

{% if visitor_id|slice:":3" == "fb_" %} Messenger {% elif visitor_id|slice:":3" == "wa_" %} WhatsApp {% else %} Bot {% endif %} {% if escalation.ai_mode_active %} AI Active {% else %} Manual Mode {% endif %} · Chatting as {{ user.agent_name|default:user.username }}
Back
{% csrf_token %}
{% csrf_token %}
{% for m in messages %} {% if m.sender == 'visitor' %}
{{ visitor_name|default:"Visitor" }}
{{ m.content|linebreaksbr }}
{% elif m.sender == 'agent' %}
You
{{ m.content|linebreaksbr }}
{% elif m.sender == 'bot' %}
Bot
{{ m.content|linebreaksbr }}
{% else %}
— {{ m.content }} —
{% endif %} {% endfor %}
{% for q in quick_types %} {% endfor %}
{% csrf_token %}
{% endblock %}